1-Year Warranty Valid for All Products

Shipping all over Egypt

Gawly's products are in the USA

Refund policy

At Gawly, we want you to receive your furniture in perfect condition and exactly as expected. If for any reason you’re not satisfied with your order, we offer a clear and smooth return and refund process.

Return Window

You may request a return or exchange within 7 days from the date of delivery.

Return Conditions

  • Item must be in its original condition with no signs of use or damage.
  • Includes all accessories and components.
  • Returned in the original packaging, if possible.

Non-Returnable Items

  • Customized Orders (custom-made kitchens, special sizes, personalized colors).
  • Items that have been installed or assembled at the customer’s location.
  • Items damaged due to misuse after delivery.

Damaged or Defective Items

If your item arrives broken, scratched, missing parts, or has a manufacturing defect, please report the issue within 24 hours of receiving your order and provide photos or videos. We will replace or repair the item at no extra cost.

Refund Process

  • Refunds are processed within 7–14 business days after inspection.
  • Refunds are issued using the original payment method.
  • Store credit can be issued upon request.

Shipping Costs

  • If the return is due to a change of mind, shipping fees will be deducted.
  • If the return is due to a defect or an error from our side, all shipping costs are covered by Gawly.
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Terms & Conditions

1. Acceptance of Terms

By accessing or using our website and placing an order, you agree to be bound by these Terms and Conditions.

2. Product Information

2.1 We make every effort to ensure that product information on our website is accurate and up-to-date. However, we cannot guarantee that all information is error-free.

3. Ordering and Payment

3.1 All orders are subject to availability.

3.2 Payment must be made in full at the time of order. We accept Cash on delivery, Cards and E-Wallets.

3.3 Prices displayed on our website are inclusive of all taxes unless otherwise stated.

4. Delivery

4.1 Delivery charges will be applied to all orders.

4.2 Delivery times are estimated and may vary. We cannot be held responsible for delays caused by circumstances beyond our control.

4.3 Upon delivery, it is your responsibility to inspect the goods for any damage. Any damage should be reported to us immediately.

5. Warranty

5.1 We offer a ONE-year warranty against manufacturing defects on the sofa frame.

5.2 This warranty does not cover normal wear and tear, damage caused by misuse or accidents, or alterations made to the sofa.

5.3 To claim under warranty, you must provide proof of purchase.

6. Returns and Refunds

6.1 You have the right to cancel your order and return the sofa within 14 days of delivery.
6.2 The sofa must be returned in its original condition, unused, and with all packaging. 6.3 The cost of return shipping is the customer's responsibility.
6.4 Refunds will be processed within 15 working days of receiving the returned sofa.

7. Limitation of Liability

7.1 Our liability for any loss or damage arising from the purchase of a sofa is limited to the purchase price of the sofa.
7.2 We shall not be liable for any indirect or consequential loss or damage.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Egypt.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice.