1-Year Warranty Valid for All Products

Shipping all over Egypt

Gawly's products are in the USA

Privacy policy

At Gawly, we are committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

Information We Collect

  • Personal information: name, email address, phone number, billing and shipping addresses.
  • Order information: products purchased, order history, payment confirmation (note: we do not store full credit/debit card numbers).
  • Technical information: IP address, browser type, device information, and cookies.

How We Use Your Information

  • To process and fulfill orders and manage returns or exchanges.
  • To communicate order updates and important account information.
  • To improve our website, products, and customer experience.
  • To detect and prevent fraud and protect our customers and business.
  • To send marketing communications if you have opted in; you can opt out at any time.

Sharing & Disclosure

We may share your data with third parties only as necessary to operate our business:

  • Service providers: payment processors, shipping carriers, and other vendors who help deliver our services.
  • Shopify: our online store platform.
  • Legal requirements: when required by law or to protect our rights.

We do not sell or rent your personal information to third parties.

Cookies & Tracking

We use cookies and similar technologies to enhance site functionality, remember preferences, and analyze site usage. You can disable cookies in your browser settings, but some features may not function correctly if cookies are blocked.

Data Security

We implement reasonable administrative and technical safeguards to protect your information, including secure payment processing and restricted access to personal data. However, no method of transmission or storage is completely secure.

Your Rights

Depending on your jurisdiction, you may have rights including access to your data, correction, deletion, and the ability to opt out of certain processing. To exercise these rights, please use the contact options provided on our website's contact page.

Third-Party Links

Our site may include links to third-party websites. We are not responsible for the privacy practices of other sites; please review their policies separately.

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Terms & Conditions

1. Acceptance of Terms

By accessing or using our website and placing an order, you agree to be bound by these Terms and Conditions.

2. Product Information

2.1 We make every effort to ensure that product information on our website is accurate and up-to-date. However, we cannot guarantee that all information is error-free.

3. Ordering and Payment

3.1 All orders are subject to availability.

3.2 Payment must be made in full at the time of order. We accept Cash on delivery, Cards and E-Wallets.

3.3 Prices displayed on our website are inclusive of all taxes unless otherwise stated.

4. Delivery

4.1 Delivery charges will be applied to all orders.

4.2 Delivery times are estimated and may vary. We cannot be held responsible for delays caused by circumstances beyond our control.

4.3 Upon delivery, it is your responsibility to inspect the goods for any damage. Any damage should be reported to us immediately.

5. Warranty

5.1 We offer a ONE-year warranty against manufacturing defects on the sofa frame.

5.2 This warranty does not cover normal wear and tear, damage caused by misuse or accidents, or alterations made to the sofa.

5.3 To claim under warranty, you must provide proof of purchase.

6. Returns and Refunds

6.1 You have the right to cancel your order and return the sofa within 14 days of delivery.
6.2 The sofa must be returned in its original condition, unused, and with all packaging. 6.3 The cost of return shipping is the customer's responsibility.
6.4 Refunds will be processed within 15 working days of receiving the returned sofa.

7. Limitation of Liability

7.1 Our liability for any loss or damage arising from the purchase of a sofa is limited to the purchase price of the sofa.
7.2 We shall not be liable for any indirect or consequential loss or damage.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Egypt.

9. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time without prior notice.